FAQ

All PandaKraft products are made to order and fulfilled by our trusted print-on-demand (POD) partner in the USA, Europe, and Asia. This ensures high-quality prints and careful packaging for every order.

Shipping times vary by region:
• USA: 7–15 business days
• Europe: 10–20 business days
• Asia: 12–25 business days
Please note these are estimates and may fluctuate due to customs or local postal services.

Orders are typically processed and printed within 3–5 business days after purchase. After processing, your item will be shipped according to the delivery times for your region.

Yes! A tracking number will be emailed to you once your order ships, so you can follow your package until it arrives at your doorstep.

Delivery times are estimates and may fluctuate due to customs or local postal services. We are not liable for delays caused by the courier or customs processing. If you have concerns about your order, please contact us with your tracking number.

Because all PandaKraft products are made to order and custom-made, we do not accept returns or exchanges for incorrect size ordered, change of mind, or ordering the wrong color or design.

We will gladly offer a free replacement or refund if:
• The item arrives damaged
• There is a printing defect
• You received the wrong item

To report an issue:
• Contact us within 7 days of delivery
• Provide clear photos showing the issue
• Once approved, we'll arrange a replacement or refund at no extra cost for you

Please review the size chart carefully before ordering. Because items are made to order specifically for you, we cannot accept returns or exchanges for sizing issues. We recommend checking measurements against the size chart to ensure the best fit.

If your item arrives damaged, please contact us promptly with photos showing the damage. We'll review your case and arrange for a replacement or refund at no extra cost to you.

Yes. Since all items are custom-made to order, we cannot accept returns for change of mind, incorrect size selection, or wrong color/design choice. Returns are only accepted for damaged items, printing defects, or wrong items received.

You must contact us within 7 days of delivery to report any issues with your order. Please include clear photos of the problem so we can quickly process your replacement or refund.